By using the website, communicating with our team, or confirming a booking with Brighten Lanka Travels, you agree to the following terms and conditions.

Services Covered

These terms apply to:

• Private and group tour packages
• Transportation services and airport transfers
• Vehicle hire arrangements
• Hotel bookings
• Excursions and travel experiences organized by the company

Eligibility Requirements

• Services are available to individuals aged 18 years and above
• Minors must travel with parents, guardians, or authorized adults
• Travelers are responsible for complying with Sri Lankan visa and immigration requirements
• Certain tours or activities may require reasonable physical fitness or health suitability

Booking Accuracy

Guests are responsible for providing accurate:

• Names
• Passport details
• Contact information
• Arrival and departure details

Incorrect information may result in delays, additional charges, or booking issues.

Pricing & Payments

All rates are subject to availability and may change without prior notice until the booking is officially confirmed.

Prices may vary due to:

• Seasonal demand
• Supplier rate changes
• Currency fluctuations
• Government taxes or levies

Full or partial advance payments may be required depending on the booking arrangement.

Service Availability & Changes

While we strive to provide all services exactly as confirmed, certain changes may occur due to:

• Weather conditions
• Road closures
• Supplier limitations
• Operational requirements
• Safety concerns

Hotels, activities, or transport arrangements may occasionally be replaced with suitable alternatives of a similar standard where necessary.

Disclaimer

Brighten Lanka Travels makes every effort to ensure information on the website and promotional material is accurate. However, we do not guarantee:

• Continuous availability of hotels or activities
• Exact itineraries without changes
• That website images exactly represent the actual experience

Images and descriptions are provided for illustrative purposes only.

Guest Conduct & Safety

Guests are expected to:

• Respect local laws and cultural customs
• Follow instructions provided by guides and drivers
• Avoid disruptive or unsafe behavior
• Respect wildlife, heritage sites, and local communities

Failure to comply may result in termination of services without refund.

Travel Insurance

We strongly recommend all travelers obtain suitable travel insurance covering:

• Medical emergencies
• Trip cancellations
• Personal belongings
• Flight disruptions
• Adventure activities where applicable

Liability Limitations

Brighten Lanka Travels acts as an intermediary between travelers and third-party suppliers including hotels, transport providers, and excursion operators.

Our liability is limited to the total value of the confirmed booking.

We are not responsible for:

• Personal injury
• Loss or damage of belongings
• Flight delays or cancellations
• Supplier-related disruptions
• Events beyond reasonable operational control

Claims & Disputes

Any complaints or claims related to services provided must be submitted in writing within 14 days of service completion.

All disputes shall be governed under the laws of Sri Lanka.

Intellectual Property

All website content including:

• Branding
• Text
• Graphics
• Images
• Travel itineraries
• Logos and media

belongs to Brighten Lanka Travels unless otherwise stated and may not be copied or reproduced without permission.